The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer with diverse business lines offering global customers a wide range of coverage for auto, home and business.  In 2009, the company achieved $25 billion in annual revenues and produced its third highest operating income in history. Travelers is a Fortune 100 company and a component of the Dow Jones Industrial Average.  With offices in every state within the United States, the UK, Ireland and Canada, the company currently employs over 30,000 professionals.

Complementing its robust financial strength, Travelers' competitive advantages include: superior depth and breadth of product offerings, cutting-edge technology platforms and a reputation for fast, fair, and effective claims handling.  A well-recognized brand in the personal and commercial insurance marketplace, the company possesses a strong distribution presence with broad geographic presence across the U.S., an experienced and well-regarded management team and a strong underwriting culture.  Travelers is rated A+ by A.M. Best.

Overview:  

The Process Excellence Consultant will be responsible for the leadership of continuous process improvement efforts in support of the business strategy, goals and objectives of Personal Insurance Sales and Service Operations. This highly visible position will play a critical role in championing process excellence and driving changing through the organization.
The incumbent will be responsible for facilitating and influencing in a fast paced and "ever changing" environment by leveraging his/her strong interpersonal skills, thought-leadership and strategic thinking. Keys to success in this position are the ability to identify improvement opportunities through proven methodologies, recommend creative solutions that support and align with organizational strategic imperatives, and develop scalable, repeatable processes that result in sustainable excellence.
Primary Duties and Responsibilities:

- Partner across the organization to assess current processes and identify process improvement opportunities. Manage the process of selecting, scoping and prioritizing projects including review of resource utilization across the Sales and Service organization.
- Lead by example as an active change agent by managing complex projects and leverage influencing skills that come from deep experience as a subject matter expert in Lean/Six Sigma and project management
- Focus on business performance that constantly strives to eliminate waste, improve customer experience,  and optimize financial results via the use of Lean/Six Sigma tools and program/project methodologies.
- Act as a key driver of change within the business, supporting management/cross functional decisions by facilitating communication of changes to employees and helping them to learn, understand, adjust and grow with the business's continuous process improvement approach.
- Provide thought leadership and analytical horsepower to important business decisions.
- Understand customer requirements and articulates the PI Sales and Service strategy and positioning
- Introduces new theory or ideas from within or outside Travelers to build Travelers' organizational capability and expand thinking.
- Continuously assess and act as the architect for their organization processes to create sustainable competitive success.  Turns general/generic ideas into blueprints for organizational action.
- Ensures speed, quality and shared vision by getting the right people involved in decisions.
- Educates, coaches, and mentors management and others on Lean, Six Sigma, and The Theory of Constraints philosophy.
- Utilizes Project Management tools to manage the scope and priority of improvement projects and engage Champions, business leaders and Continuous Improvement Leaders in driving change.
- Ensures systems and processes are in place to sustain and control process improvements.
- Establish collaboration infrastructure that allows idea submission, participation and updates on initiatives for all staff and provides resources/support to assist any employee to gain sponsorship, momentum or execute on those ideas.

Education / Work Experience/Abilities:
 
- Bachelor's degree (BA or BS) or higher - or equivalent work experience
- Property casualty insurance knowledge and Personal Insurance Sales experience a plus
- Excellent, proven knowledge of call center technologies and processes
- Experience in Lean, Six Sigma, and other process redesign methodologies required
- Strong statistical and data analysis skills required
- Proven leadership skills with the ability to influence and negotiate across all levels of the organization
- Strong interpersonal & verbal & written communication skills
- Strong organization, prioritization & decision-making skills
- Strategic thinker with ability to dive into detail and then draw larger conclusions
- A focus on delivering business results including improved end-to-end customer & employee experience and financial metrics like revenue and profit.

To Apply Please Contact:
Jason Londraville
Executive Talent Acquisition Consultant
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860-277-3726